Terms & Conditions


Shipping

  • Orders less than $100 will incur flat-rate shipping of $15 (applied on a per order basis).
  • Qualifiers for Free Shipping*
    • Any local delivery/UPS Ground order over $100.
    • Updating a shipping method or selecting “Ship Now” will incur additional shipping charges.
    • Shipments to Hawaii & Alaska do not qualify for free shipping and will be subject to appropriate freight charges.
  • Available Shipping Methods:
    • UPS Ground
    • UPS Next Day Air Saver
    • UPS Next Day Air Early A.M.
    • UPS Next Day Air
    • UPS 2nd Day Air
    • UPS 2nd Day Air A.M.
    • UPS 3 Day Select
    • Other services may be available
  • Larger shipments ship motor freight.
  • All motor freight shipments will incur a minimum of $135 delivery charge.
  • Local delivery services may be available in your area (minimum order may apply).
  • Hazardous Material: Not all items can ship via air. Ground service may be required.
  • Shipping Time: GRIMCO, Inc. stocks thousands of items for immediate shipping. Orders with custom or out of stock items may take longer to ship. If your order is time sensitive, ask your Customer Service Representative for assistance.

Pricing

  • Due to fluctuations in raw materials and energy costs prices may change without notice.
  • Promotional Pricing
    • Some products are excluded from promotions due to manufacturer minimum resale pricing. Some exclusions include 3M Envision products, other select 3M™ products, Epson inks, select HP inks and Hardware/Software products. All items are subject to exclusion due to manufacturer imposed pricing restrictions.

Return Policy for Stock & Non-Stock items

  • Items purchased from GRIMCO may be returned within 30 days of the invoice date. The product must be unused and in the original packaging. Once the item is received, a refund will be issued within 3-5 business days.
  • Custom items are not eligible for return.
  • Non-stock items are subject to a 20% restocking fee.
  • Customer related returns are subject to the following handling fee:
    • Return via UPS or local delivery: $15
    • Return via Motor Freight: $135

Warranties

  • Claims related to defective material will be filed directly to the appropriate manufacturer in accordance with their warranty terms. GRIMCO will contact the manufacturer and initiate the claim process. If the manufacturer requires samples, GRIMCO will provide UPS labels to the customer. GRIMCO has no expressed warranties beyond the manufacturer warranties. Under no circumstances shall GRIMCO be held liable for labor cost incurred from defective products.

Payment Terms

Credit Cards: MasterCard, VISA, Discover, and American Express are welcomed.

Grimco.com

Credit Card Payments, PCI Compliance & Tokenization GRIMCO employs a fully PCI Compliant model of credit card tokenization for online payments. The process of tokenization means that any credit card information you store on grimco.com is replaced with a “token”. Tokens allow for safer long-term storage of transaction data and if ever compromised cannot be monetized. The specific form a tokenization GRIMCO employs is a multi-pay token. This form of tokenization means that the customer’s Primary Account Number is never accessed at any point during a payment transaction. Our customers are directed to a hosted gateway page at the time of payment for the collection and processing of sensitive information. If a multi-pay token is ever intercepted, hacked or exposed, the tokens are useless to anyone but the authorized merchant. This means there is no risk of compromised account information. For more information on PCI Compliance, please visit PCI ComplianceGuide.org

Billing Terms

Net 30 days with approved credit. Apply for credit

Remittance Payment Address

GRIMCO has implemented lockbox deposit services with J.P. Morgan Chase. Our lockbox service will accept checks, ACH and Wire Transfer payments. We are still accepting payments on GRIMCO.com. It is important that you mail all future check payments along with remittance detail to the new address to avoid delays in processing your payments. The change in the remittance address shall not be deemed to grant or extend credit terms or modify the terms and conditions of any prompt pay discount.

Delivery via regular USPS:
GRIMCO, Inc.
29538 Network Place
Chicago, IL 60673-1295

Your remittance advice needs to include specific information to avoid delays in processing and posting payments. The remittance detail needs to include invoice date, prompt payment discount and amount paid for each invoice, as well as GRIMCO’s 9-digit invoice/credit memo number and 2-digit extension including the dash (i.e., 012345678-01) for every item related to the payment.

Additionally, we receive ACH and Wire Transfer through J.P. Morgan Chase. Please contact our Accounting Department for details. (800) 542-9941 Ext. 1851.

This is not a change of ownership or title situation. If you have any questions, please feel free to contact GRIMCO’s Accounting Department at (800) 542-9941 Ext. 1851.

Credit Card Chargeback

Any chargeback filed will result in the account being halted until the chargeback is cleared. Customers should contact Accounting before filing any charge backs. The account will be responsible for any fees if the chargeback if found in GRIMCO's favor. Furthermore that account will become advance payment only. Please contact Accounting with any questions at 800.542.9941.

NSF Checks

There is a $25.00 fee for NSF checks.

Sales Tax

GRIMCO, INC SALES AND USE TAX POLICY STATEMENT

We have prepared this sales tax policy statement to explain to you when and why we collect sales tax on your purchases.

IMPORTANT NOTICE: The amount of tax and shipping added to your order depends on where you have asked for the product to be shipped as well as on which products and/or services you've chosen to purchase. Even if we do not collect sales tax from you, you may owe sales tax on your purchase. Unless you live in Alaska, Delaware, Montana, New Hampshire, or Oregon, your state most likely requires purchasers to report and pay tax on all purchases that are not taxed at the time of sale. The tax may be reported and paid on your individual income tax return or by filing a consumer use tax return. For more information, please visit your state's department of revenue website.

GRIMCO, INC COLLECTS SALES TAX in states where we have physical presence (or nexus).

GRIMCO, INC DOES NOT COLLECT SALES TAX in any state where it DOES NOT have physical presence (or nexus) because GRIMCO, INC. is not required to collect sales or use tax in these states.

FOR OUR TAX-EXEMPT CUSTOMERS:
GRIMCO, INC. DOES NOT COLLECT SALES TAX if we have your exemption certificate on file for the corresponding state. If we are shipping into a state GRIMCO, INC. has physical presence (or nexus), a tax-exempt certificate will be required for that state.

Privacy Policy

Please visit our Privacy Policy page to review and stay up-to-date on disclosures of GRIMCO's privacy practices for information collected through www.grimco.com.

Website Terms

We are not proving investment advice through this website and the material on the website is not an offer to sell, or a solicitation of an offer to buy, any securities of GRIMCO. GRIMCO and its representatives assume no responsibility for any consequence relating directly or indirectly to any action or inaction based on the information, services, or other material on our website. While we strive to keep the information on this website accurate, complete and up-to-date, GRIMCO and its representatives cannot guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness, or timeliness of the information or services on the website.

We grant you access to this website solely to receive information and resources about GRIMCO products and to manage your GRIMCO customer account. You may access, download, and print materials as necessary to receive this information. You may not license, copy, distribute, create derivative works from, frame in another Web page, use on any other website, or sell any information, databases, or lists obtained from this website. When we request, you agree to provide true, accurate, and complete user information. You will not access or attempt to access password protected, secure or non-public areas of the website without our prior written permission. You will comply with all privacy laws.

All materials on this website (as well as the organization and layout of the website) are owned and copyrighted, licensed by, or used with permission that is granted to Company. No reproduction, distribution, or transmission of the copyrighted materials at this website is permitted without the prior written permission of GRIMCO. If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If your status as a user of this website is terminated, you will (i) stop using the website and any information obtained from the website, and (ii) destroy all copies of your account information, password and any information obtained from this website.

As a condition of your use of this website, you warrant to Company that you will not use this website for any purpose that is against the law or prohibited by these terms. If you violate any of these terms, your permission to use this website automatically ends. You may not without our prior written permission use any computer code, data mining software, "robot," "bot," "spider," "scraper" or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the Web pages, data or content found on this website or accessed through this website. You may not republish GRIMCO content or other content from this website on another website or use in-line or other linking to display such content without our permission. You may not introduce viruses, spyware, or other malicious code to this website. You represent and warrant that you use frequently updated, commercially standard virus protection software to ensure that the system you use to access our website is virus free. If you are under the age of 13, you may not use this website.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THIS WEBSITE AND THE SERVICES OFFERED AT THE WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GRIMCO EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

YOU EXPRESSLY UNDERSTAND AND AGREE THAT GRIMCO SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE WEBSITE; (ii) THE COST OF SUBSTITUTE SERVICES RESULTING FROM ANY DATA, INFORMATION OR PRODUCTS OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO ON THE WEBSITE OR THROUGH OR FROM THE SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE; OR (v) ANY OTHER MATTER RELATING TO THE WEBSITE. IN NO EVENT WILL OUR MAXIMUM LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO US FOR THE SUBJECT SERVICES OR $100, WHICHEVER IS GREATER.

We may make improvements or changes in the information, services, products, and other materials on this website, or terminate this website at any time. We may modify this Agreement at any time, and such modifications will be effective immediately upon posting of the modified Agreement. Accordingly, you agree to review the Agreement periodically, and your continued access or use of this website will be deemed your acceptance of the modified Agreement.

This website is intended to and directed to residents of the United States and all advertising claims contained in this website are valid only in the United States. This Agreement and the resolution of any dispute related to this Agreement or this website will be governed by and construed in accordance with the laws of Missouri, without giving effect to any principles of conflicts of law.

GRIMCO and other logos, product and service names are trademarks and owned by or licensed to GRIMCO or its affiliates. Without the prior written permission of GRIMCO, you agree not to display or use in any manner, the trademarks on this website.