Grimco - Help

Frequently Asked Questions:

• How do I create a Grimco Online Account?
• I already have a Grimco Online Account, do I need to re-register?
• Why must I register for a Grimco Online Account in order to ship online?
• Why must my registration be approved before my account is activated and I am able to shop online?
• I forgot my password. How do I access my account?
• Can I reset my password?
• Can I have multiple credit cards on file?
• I have terms with Grimco and would like to make a payment online where do I go to do so?
• Am I able to drop ship my orders when shopping online?
• How do I add items to the “Favorites” section?
• How do I access the “Favorites” section?
• What is “Quick Order”?
• Where is the old Grimco.com?
• Am I am able to order custom signs on Grimco.com?
• On the “Shipping Preference” screen what is the difference between “Quicker Shipment”, “Fewer Shipments” and “Choose My Shipping Method”?
• Can I save items to buy at a later time?
• How do I access my “Saved Items-To Buy Later”?
• Where can I view or print my previous orders?
• I am interested in the Hardware & Software items shown on your site. Where can I find pricing and more information?
• I am an International customer, am I able to purchase online?

How do I create a Grimco Online Account?

• You can access the registration form for a Grimco Online Account in two places under the “Welcome To Grimco.com” on the upper-right portion of the site.
• • Click the link next to “New Customer?” entitled “Start Here”
  • Click the “Sign In” link and then click “Continue” under the “Create An Account” section

I already have a Grimco Online Account, do I need to re-register?

• If you have registered for a Grimco Online Account since 2008, you do not need to re-register. Your current User Name and Password will work.

Why must I register for a Grimco Online Account in order to ship online?

• You do not need to register to use the basic portion of the site, for example browsing products and finding other industry and Grimco information. You do need to register to use the site’s expanded functions such as viewing prices, placing orders, accessing hardware/software support, and managing your Grimco account. The registration process is quick, straight forward and simple.

Why must my registration be approved before my account is activated and I am able to shop online?

• Grimco sells wholesale only. For this reason we individually approve every account application on our web store. We are sorry for any inconvenience and please know this approval process is meant to protect sensitive information from your customers.
• Registration approval also allows us to link your account to our computer system and provide you the personalized service you expect from Grimco. It is our goal to approve all account applications as quickly as possible, usually within hours. You will receive an email notification once your account has been approved.

I forgot my password. How do I access my account?

• Click on the "Sign In” link under the "Welcome To Grimco.com” text on the upper right portion of the page. In the “Sign Into Your Account” section, click on the “Forgot Password?" link.
• • You will then be asked to fill in your User Name and answer a security question. After completion, you will receive an email with your new password within moments. If you do not receive the email, please check your spam folder and add auto-confirmation@webstore.grimco to your Contacts List.

Can I reset my password?

• You can reset your password under the “Reset Password” section under the “Manage My Account” portion of the “My Grimco” tab.

Can I have multiple credit cards on file?

• Yes! You can enter your credit card information during the checkout process and also in the “My Credit Cards” section under the “Manage My Account” portion of the “My Grimco” tab.

I have terms with Grimco and would like to make a payment online where do I go to do so?

• You can make a lump sum payment or pay specific invoices through the “Pay My Bill / View Statement” section under the “Manage My Account” portion of the “My Grimco” tab. This portion of the site also allows you to print invoices and/or a current statement of unpaid invoices.

Am I able to drop ship my orders when shopping online?

• Yes! You can add new shipping addresses during the checkout process and also in the “My Address” section under the “Manage My Account” portion of the “My Grimco” tab. You can also delete and/or edit your saved addresses in the “My Address” section (limit to # of addresses).

How do I add items to the “Favorites” section?

• You can add items to the “Favorites” section through the “Quick Order” screen and/or by clicking the star icon next to any item in your cart.

How do I access the “Favorites” section?

• The “Favorites” section is located under the “My Grimco” tab.

What is “Quick Order”?

• On the Quick Order screen you can enter Grimco part number(s) and desired quantity. You are then able to add these items directly to your    and/or your “Favorites”.

Where is the old Grimco.com?

• Grimco.com and the Grimco Web Store have been joined into one website. The new site was developed based on customer feedback. You will now be able to find Grimco and industry information and shop for the products you use everyday all in one place. Our goal has been to make improvements to the site without losing any functionality.

Am I am able to order custom signs on Grimco.com?

• At this time custom products are not available for purchase online. It is our intent that in the future you will be able to order custom products online. In the meantime, to place an order for custom products please call 800.542.9941.

On the “Shipping Preference” screen what is the difference between “Quicker Shipment”, “Fewer Shipments” and “Choose My Shipping Method”?

• The “Quicker Shipment” option will pull items from multiple branches, if necessary, in order to ensure each item arrives as quickly as possible.
• The “Fewer Shipments” option will pull items from the smallest number of branches in order to ensure the fewest number of shipments possible.
• The “Choose My Shipping Method” allows you to choose a shipping method, including Pick Up, from a list of available options
• In all of the above cases we do our best to ship from the Grimco branch(s) closest to you based on available inventory.

Can I save items to buy at a later time?

• Yes! Once you have added items to your cart you can click on the disc icon    next to any item and it will be moved to the “Saved Item – To Buy Later” section.

How do I access my “Saved Items-To Buy Later”?

• You can access the “Saved Items-To Buy Later” section by clicking on the “Cart” button on the upper right portion of the screen. You can then move items back to your cart by clicking on the cart icon    next to the chosen item.

Where can I view or print my previous orders?

• You can view your previous orders in the "Order History" History” section under the “Manage My Account” portion of the “My Grimco” tab. You can enter a date range or a PO Number and a list of all relevant orders will pull. You can view the details of each order by clicking on a listed Order Number.

I am interested in the Hardware & Software items shown on your site. Where can I find pricing and more information?

• You can receive pricing and more information for all the Hardware/Software items available by contacting our Hardware/Software Sales Specialist, Julie McClain at jmcclain@grimco.com or 800.542.9941 x5301.

I am an International customer, am I able to purchase online?

• At this time, we cannot accept online orders for international companies. We are more than happy to assist you via other means. Please email international@grimco.com or call 800.542.9941. We can assist you in English, Spanish, Portuguese and French.

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